{"id":918,"date":"2020-12-10T14:00:23","date_gmt":"2020-12-10T13:00:23","guid":{"rendered":"https:\/\/cojober.com\/blog\/freelance\/?p=918"},"modified":"2020-12-10T14:00:23","modified_gmt":"2020-12-10T13:00:23","slug":"nouveau-metier-et-si-vous-deveniez-customer-success-manager","status":"publish","type":"post","link":"https:\/\/cojober.com\/blog\/freelance\/news\/nouveau-metier-et-si-vous-deveniez-customer-success-manager\/","title":{"rendered":"Nouveau m\u00e9tier : et si vous deveniez customer success manager?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">En tant que freelance, vous \u00eates certainement particuli\u00e8rement ouvert \u00e0 la culture d\u2019entreprise et aux \u00e9volutions du monde digital. Pourtant, peut-\u00eatre \u00eates-vous pass\u00e9 \u00e0 c\u00f4t\u00e9 d\u2019un tout nouveau m\u00e9tier\u2026 Populaire aux \u00c9tats-Unis et en Angleterre depuis quelques ann\u00e9es, la profession de customer success manager s\u2019impose peu \u00e0 peu en France. Bonne nouvelle : il s\u2019exerce id\u00e9alement en ind\u00e9pendant !<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Customer success manager, qu\u00e9sako ?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Si on en parle tellement en ce moment, c\u2019est parce que les customer success manager se r\u00e9v\u00e8lent \u00eatre un poste-cl\u00e9 dans le monde des start-ups et des entreprises modernes. Ce professionnel fait de la satisfaction client sa priorit\u00e9. Il s\u2019attache au d\u00e9veloppement de l\u2019entreprise en s\u2019assurant que les clients sont \u00e9panouis et que leurs dol\u00e9ances sont entendues et respect\u00e9es.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Voici les principales missions du customer success manager (qui peuvent bien s\u00fbr varier selon les entreprises et les circonstances) :<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u00catre le porte-parole des clients au sein de la soci\u00e9t\u00e9 : quels sont leurs souhaits et leurs besoins ? Comment mieux prendre en compte leurs d\u00e9sirs et recueillir efficacement leurs feedbacks ?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Conseiller les clients : quel service\/produit propos\u00e9 par l\u2019entreprise correspond le mieux \u00e0 chaque client ?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Int\u00e9grer et former les nouveaux clients : comment ces derniers peuvent-ils utiliser au mieux les services de la soci\u00e9t\u00e9 ? Quels sont les outils \u00e0 conna\u00eetre pour tirer pleinement profit de ces produits commerciaux ?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/cojober.com\/blog\/freelance\/news\/comment-fideliser-sa-clientele\/\" target=\"_blank\" rel=\"noopener noreferrer\">Fid\u00e9liser les clients<\/a> : comment \u00eatre s\u00fbr que les clients reviendront r\u00e9guli\u00e8rement, contribuant ainsi \u00e0 la croissance de la soci\u00e9t\u00e9 ? Qui sont les clients \u00e0 haut potentiel ? Peut-on les faire monter en gamme ?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Interagir avec les \u00e9quipes : de quelle mani\u00e8re les <em>teams<\/em> marketing, produit, vente et technique peuvent coop\u00e9rer harmonieusement pour augmenter la satisfaction client ?<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Vous l\u2019aurez compris : v\u00e9ritable ma\u00eetre de la relation client, le customer success manager sait parfaitement faire le lien entre l\u2019entreprise et ses usagers.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u00cates-vous fait pour \u00eatre customer success manager ?\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Pour \u00eatre un bon freelance customer success manager, il est recommand\u00e9 d\u2019avoir une formation dans le commerce, le marketing ou la communication. Account manager, consultant relation clients, commercial, directeur des ventes ou responsable marketing\u2026 Autant de m\u00e9tiers, exerc\u00e9s en ind\u00e9pendant ou en tant que salari\u00e9 au sein d\u2019une entreprise, qui peuvent constituer des passerelles.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Les qualit\u00e9s indispensables pour exercer cette profession avec succ\u00e8s :<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\">\n<h3><span style=\"font-weight: 400;\">Un excellent relationnel\u00a0<\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Pas de doute, l\u2019empathie et la flexibilit\u00e9 sont des atouts essentiels pour devenir customer success manager. Vous devez vous adapter \u00e0 chaque client avec souplesse et intelligence, mais aussi savoir communiquer avec les \u00e9quipes au sein de la soci\u00e9t\u00e9.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\">\n<h3><span style=\"font-weight: 400;\">Une fibre commerciale<\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Si une exp\u00e9rience pr\u00e9alable dans le domaine de la vente est vital, c\u2019est parce que le customer success manager se doit de contribuer \u00e0 la <a href=\"https:\/\/cojober.com\/blog\/freelance\/news\/freelance-devenez-aussi-un-bon-commercial\/\" target=\"_blank\" rel=\"noopener noreferrer\">vis\u00e9e commerciale<\/a> de l\u2019entreprise. Son objectif sous-jacent, c\u2019est bien d\u2019aider au d\u00e9veloppement de la soci\u00e9t\u00e9 et d\u2019augmenter la part de ventes (mais pas \u00e0 n\u2019importe quel prix\u2026). Aimer vendre et comprendre le \u201ccycle de vie\u201d d\u2019un client est donc primordial.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\">\n<h3><span style=\"font-weight: 400;\">\u00catre un touche-\u00e0-tout<\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Pour r\u00e9ussir dans ce m\u00e9tier, la polyvalence est de mise. Les ma\u00eetres du multi-tasking feront des merveilles ! En effet, les missions exigent de traiter de nombreux projets en parall\u00e8le. Mieux vaut donc aimer g\u00e9rer plusieurs dossiers en parall\u00e8le et travailler avec des collaborateurs venus de diff\u00e9rents univers. Ajoutons aussi qu\u2019\u00eatre \u00e0 l\u2019aise avec les nouvelles technologies et les outils num\u00e9riques est crucial.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Convaincu(e) d\u2019\u00eatre fait pour ce m\u00e9tier et d\u00e9j\u00e0 exp\u00e9riment\u00e9 en tant que freelance, vous d\u00e9sirez vous lancer en tant que customer success manager ? Vous pourrez exercer tous vos talents gr\u00e2ce \u00e0 la plateforme <\/span><a href=\"https:\/\/www.cojober.com\/\"><span style=\"font-weight: 400;\">Cojober<\/span><\/a><span style=\"font-weight: 400;\">. Rejoignez gratuitement la communaut\u00e9, prouvez votre excellence et d\u00e9crochez des missions avec des clients de haute qualit\u00e9.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"En tant que freelance, vous \u00eates certainement particuli\u00e8rement ouvert \u00e0 la culture d\u2019entreprise et aux \u00e9volutions du monde digital. Pourtant, peut-\u00eatre \u00eates-vous pass\u00e9 \u00e0 c\u00f4t\u00e9 d\u2019un tout nouveau m\u00e9tier\u2026 Populaire aux \u00c9tats-Unis et en Angleterre depuis quelques ann\u00e9es, la profession de customer success manager s\u2019impose peu \u00e0 peu en France. Bonne nouvelle : il s\u2019exerce [&hellip;]","protected":false},"author":14,"featured_media":927,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"_mi_skip_tracking":false},"categories":[1],"tags":[33,140,116,4,346,3,71,347,227,269,279],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"description\" content=\"Customer success manager, un nouveau m\u00e9tier qui fait parler de lui et qui se pratique aussi en freelance! 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